Shipping Rates
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Canada: 10-20 business days
Covid-19] When will I get my order?
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times.
You can follow our product manufacturing times and add an additional time for shipping on top of them :
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide, so it’s likely that your items will ship from facilities that are not that far away from you.
Will I be charged customs for my order?
For our international customers, please be aware that we are not responsible for any customs/duty tax. This is at the customers expense.
This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@getabag.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to the facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful’s production footage to see how we fulfill specific products.
What do I need to know about sales tax in Canada?
You will pay GST or HST (goods and services tax or harmonized sales tax) for orders fulfilled and shipped in Canada. These rates vary by province. The current rates are: 5% (GST) in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon. 13% (HST) in Ontario. 15% (HST) in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island.
A couple of other provinces add a provincial sales tax.
For example, Saskatchewan charges PST (provincial sales tax) at a rate of 6%, so to figure out how much tax you’ll pay on orders to Saskatchewan, you can add the PST (6%) to the GST (5%) to equal 11% of your order’s total.
Quebec also charges QST (Quebec sales tax) at a rate of 9.975%.
These two provinces list their taxes separately from GST/HST on invoices.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@getabag.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@getabag.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Why did my transaction fail?
Don’t worry! It happens sometimes. Transactions can fail for several reasons. Sometimes you can guess why it was declined based on the response code, but only your credit card issuer or financial institution can confirm the specific reason, so your best bet is to get in touch with them.
These are the usual culprits for credit cards:
- Incorrect credit card number or expiration date
- Insufficient funds
- If you’re outside of the US, some credit card companies will reject international charges as an anti-fraud measure.
- If you see a message that says “Processor Network Unavailable,” it could indicate a glitch with the back-end processing network. Try the transaction again.
These are the usual culprits for PayPal payments:
- If you see a message that says “Processor Network Unavailable,” it could be a glitch in the back-end processing network. Try the transaction again!
- If you see a message that says “Paypal Pending payments are not supported,” then reach out to PayPal and ask them not to put payments on review.
Haven’t received your order?
Unfortunately we don’t have any way of knowing that there has been a delivery issue unless you get in touch with us. So please don’t leave it a few weeks – get in touch with us as soon as you can so we can unite you with your order quickly.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@getabag.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Please email support@getabag.com – we are here to help you 🙂
Unclaimed – Shipments that go unclaimed are returned to the facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).
Returns
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at support@getabag.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@getabag.com with photos of wrong/damaged items and we’ll sort that out for you.
( it should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to those addresses will be returned to the sender).
- Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Can I exchange an item for a different size/color?
No. At this time, we don’t offer exchanges. If you’re unsure which size would fit better, take your time to choose the one that fit with your requierement.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at support@getabag.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!